Answers
Frequently asked, plainly answered.
Where do you ship from, and how fast?
From Carriere, Mississippi. Orders placed before 2 pm CT on a working day are dispatched the same day; standard delivery is 2–5 business days after dispatch. You get a tracking number by email when the label is printed.
Is the stock on the page real?
Yes. Counts change when a unit is packed, not when a supplier promises one. If a product page says in stock, the unit is physically on our shelf.
What does shipping cost?
Free standard shipping on every order in the continental US. Expedited shipping is available at checkout. Tax is calculated on the order total.
Can I return something?
Yes — 30 days from delivery, unused and in the original packaging. Email us first and we will send a return label. Refunds are issued to the original payment method within five business days of the item arriving back.
What if the product is faulty?
We replace it. Send us a photo or a short video and we will ship a replacement without waiting for the faulty unit to come back first.
Is there a warranty?
Two years on every product, handled by us. If a unit fails inside that window we repair or replace it; you are not sent to a manufacturer's depot.
Will this dock work with my laptop?
Send us the exact model and we will tell you what it supports — dual displays, refresh rate, charging wattage. If it will not do what you need, we will say so before you buy.
Do you take purchase orders or sell wholesale?
Yes, for US businesses. Email with your company name and the quantities you are considering and we will send terms.
Which payment methods do you accept?
Card, Apple Pay and Google Pay at checkout. We do not store card details — payment is handled by the processor.
Can I collect an order in person?
No. The Carriere address is a business and mailing address, not a showroom, and we do not have a collection counter.
Still stuck? Send us the details — we answer within one business day.