Policies

Warranty & support

Two years on every product, handled directly by us rather than a third-party depot.

Last updated: November 2026

Two years, handled by us

Every product we sell carries a two-year warranty against manufacturing defects, starting on the delivery date. The claim is handled by us, not by a manufacturer's service depot — you email one address and we deal with the rest.

What is covered

• Failure of switches, ports, batteries or controllers under normal use.
• Charging faults and power delivery faults.
• Display output faults on docks (no signal, dropped displays).
• Cosmetic defects present on arrival.

What is not covered

• Physical damage from drops, liquid or force.
• Normal wear on keycaps, earpads and cables.
• Damage from an unsupported power supply or a modified device.
• Loss or theft.

How a claim works

1. Email with your order number, a description and a photo or video.
2. We confirm within one business day whether it is a warranty case.
3. We ship a replacement, or refund if the item is out of stock, without waiting for the faulty unit to come back in most cases.

Spare parts

Keycaps, earpads, cables and mounting hardware are stocked as spare parts. Email us and we will send a price — often it is cheaper than replacing the product.